Here you'll find answers to the most common questions from 78game's Brazilian users — registration, Pix deposits, bonuses, withdrawals, Brasileirão betting, crash games, security, and more. Use the search bar or browse by category.
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Six pillars that explain why so many Brazilians choose 78game as their betting platform
Deposits are instant. Withdrawals are approved and sent via Pix in under a minute. No red tape, no waiting days for clearance. It's your money, and it gets to you when you need it.
The platform, support, games, odds, and all amounts are in Brazilian Portuguese and BRL. No currency conversion, no confusing English terms, no surprises at withdrawal.
Live chat with a real agent, available 24 hours a day, every day. No endless queues, no fully automated replies. The 78game team speaks your language and gets things done.
Brasileirão Série A and B, Copa do Brasil, Libertadores, Sudamericana — every round, every match, with live markets and competitive odds. 78game knows what Brazilian fans want to bet on.
256-bit SSL encryption, mandatory identity verification, LGPD-compliant data handling, and payments processed through PCI-DSS certified gateways. Your account and your money are protected.
Deposit limits, loss limits, temporary breaks, and self-exclusion — all available in your settings, no phone calls or explanations required. 78game is committed to responsible entertainment.
78game put together this FAQ to help you find answers without having to wait for support. It covers the most common topics: registration, Pix deposits, welcome bonuses, withdrawals, Brasileirão betting, crash games, account security, and responsible gambling. Most questions from new users on the platform are answered here — clearly and directly.
If your question isn't covered above, 78game support is available 24 hours a day via live chat on the platform. The average chat response time is under two minutes. You can also email suporte@78game.best if you prefer a more detailed response or need to attach documents.
Creating a 78game account is your starting point. The process takes less than two minutes: full name, email, CPF, date of birth, and password. Once registered, you can make your first deposit via Pix from R$ 20.00 and start playing right away. The 100% welcome bonus up to R$ 500.00 is activated automatically on your first deposit — no code, no extra form required.
Full identity verification (KYC) is required before your first withdrawal, not to start playing. This means you can create your account, deposit, enjoy the bonus, and place bets — and only need to submit documents when you request your first withdrawal. KYC is a one-time process and is typically approved within 24 hours.
78game operates exclusively in Brazilian reais (BRL). No currency conversion, no exchange fees, no surprises on your statement. Deposits are accepted via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED bank transfer from Brazil's major banks — Nubank, Itaú, Bradesco, and Banco do Brasil. The minimum deposit is R$ 20.00 by any method.
Withdrawals are made exclusively via Pix, to the key registered under the account holder's name. The minimum withdrawal amount is R$ 30.00. 78game charges no withdrawal fee — the amount you request is the amount that arrives in your bank account. Processing takes an average of under 60 seconds after internal approval, which typically occurs within 15 minutes.
The 78game welcome bonus has a 5× rollover — one of the lowest in the Brazilian online betting market. With a R$ 200.00 bonus, you need to place R$ 1,000.00 in bets to convert it into real balance. Bets on the Brasileirão, Libertadores, slots, crash games, and jackpot count 100% toward the rollover. Live Casino bets count 10%.
Beyond the welcome bonus, 78game offers weekly cashback of up to 10% on net losses (credited every Sunday as real balance, with no rollover), special promotions for major Brasileirão and Libertadores matches, weekly reload bonuses, and free spins on selected slots. All active promotions appear in the "Promotions" section of your account after logging in.
78game uses 256-bit SSL encryption, suspicious access detection systems, and automatic session expiration. On your end, the three most important steps are: use a unique password for 78game (don't reuse passwords from email or social media), enable 2FA in your security settings, and never share your password with anyone — including anyone claiming to be from 78game support, as the team will never ask for your password.
If you notice any suspicious activity on your account — a login from an unknown location, a change you didn't make, or an unexpected balance — contact support immediately via live chat or at suporte@78game.best. The team can block active sessions and review your account access history within minutes.
See the Terms and Conditions, a Privacy Policy and the Responsible Gaming for complete information on rules, rights, and control tools available on the platform.
The 78game team is available 24 hours a day to help — in Portuguese, no bots for simple questions
Available 24h within the platform. Response in under 2 minutes during peak hours. The fastest way to resolve any question at 78game.
WhatsApp support in Portuguese, available during extended business hours. Ideal for issues that require file or screenshot sharing.
Send an email to suporte@78game.best for issues that require detailed review, document submission, or formal complaints. Response within 24 hours.
This FAQ page covers the most common topics. Use the search bar at the top to find your question quickly — no need to wait for support.
Official 78game support is available only through the in-platform chat and at suporte@78game.best. Be wary of any unofficial group or channel claiming to represent 78game — these are scams. Never share your password, CPF, or banking details through unofficial channels.
After registering, you have immediate access to the entire platform
Brasileirão, Libertadores, Copa do Brasil — live markets with real-time updated odds.
Aviator, JetX, and Spaceman — fast-paced betting with cash-out at any moment, available 24h.
Progressive jackpot that grows with every bet. The winner receives the full amount via Pix with no fee.
Roulette, blackjack, baccarat, and game shows with real dealers, in Portuguese, 24 hours a day.