78game handles your personal data responsibly and transparently, in full compliance with the LGPD. Here you'll find exactly what we collect, how we use it, who we share it with, and what your rights are as a data subject — all written in plain language.
Six commitments 78game makes to every user regarding privacy and data protection
All communications between your phone or computer and the 78game platform are protected with 256-bit SSL encryption — the same standard used by Brazil's largest banks. No data is transmitted in plain text.
78game operates in full compliance with the General Data Protection Law (Law No. 13,709/2018). Every decision regarding data collection, storage, and use is guided by the LGPD's core principles: purpose, necessity, and transparency.
78game does not sell, rent, or transfer users' personal data to third parties for commercial purposes. Your data is yours — 78game uses it solely to operate and improve the platform, never for the benefit of other companies.
You have the right to access, correct, port, and request the deletion of your personal data at any time. Simply reach out to 78game support — the process is straightforward and hassle-free.
78game collects only the data strictly necessary for each purpose — registration, identity verification, payment processing, and platform improvement. We do not collect data we do not need.
In the event of any security incident that may affect your data, 78game will notify the affected data subjects and the Autoridade Nacional de Proteção de Dados (ANPD) within the timeframes set out by the LGPD, with full transparency.
By creating an account on 78game and using any of the platform's services, you confirm that you have read and agree to this Privacy Policy. If you have any questions about how your data is handled, please contact us at suporte@78game.best before registering.
The controller of personal data for users of the 78game platform, as defined by the General Data Protection Law (LGPD — Law No. 13,709/2018), is the company operating the 78game.best platform. To exercise your rights as a data subject or for any questions about this Policy, you may contact us at suporte@78game.best.
This Privacy Policy applies to all services offered by 78game on the 78game.best platform, including Sports Betting, slots, progressive jackpot, crash games such as Aviator and JetX, poker, Live Casino, and all other platform features.
This Policy was drafted in Brazilian Portuguese and shall be interpreted in accordance with applicable Brazilian law. In the event of any conflict between this Portuguese version and versions in other languages, the Portuguese version shall prevail.
During registration and use of the 78game platform, we collect the following personal data that you provide to us directly:
When you use the 78game platform, we automatically collect certain technical data required for the service to operate:
78game does not collect sensitive data such as racial origin, political opinions, religious beliefs, health information, or sexual orientation. If any collection of sensitive data becomes necessary in the future, you will be consulted in advance and explicit consent will be requested.
78game uses your personal data solely for the following purposes, each grounded in an appropriate legal basis under the LGPD:
| Purpose | Data used | Legal basis (LGPD) |
|---|---|---|
| Registration and authentication | Full name, CPF, email, password | Contract performance |
| Identity verification (KYC) | Documents, selfie, proof of address | Legal obligation |
| Payment processing | Banking details, Pix history | Contract performance |
| Fraud and Money Laundering Prevention | IP, behavior, history | Legal obligation / legitimate interest |
| User Support | Email, phone, contact history | Contract performance |
| Marketing communications | Email, mobile number | Consent |
| Platform Improvement | Usage and browsing data | Legitimate interest |
| Responsible gaming | Betting history, behavior | Legal obligation / legitimate interest |
Marketing communications — such as emails about promotions, reload bonuses, and new games — are sent only to users who have not opted out. You can unsubscribe from these communications at any time by clicking the unsubscribe link in the footer of any 78game email or by contacting support.
The LGPD requires that all processing of personal data have a specific legal basis. 78game processes your data in accordance with the following legal grounds set out in Article 7 of the LGPD:
78game does not sell or transfer personal data to third parties for commercial purposes. Data sharing occurs only in the following situations, and always limited to what is strictly necessary:
In the event of a merger, acquisition, or sale of assets of the company operating 78game, your personal data may be transferred to the new controller, who will be required to comply with this Privacy Policy or notify you of any changes at least 30 days in advance.
78game users' personal data is stored on secure servers with encryption at rest and in transit. 78game implements technical and organizational security measures aligned with industry best practices, including:
Despite every effort, no system is 100% immune to threats. Should a security incident occur that may compromise personal data, 78game will notify the affected data subjects and the ANPD in accordance with the timeframes and requirements set out by the LGPD.
Cookies are small text files stored in your browser when you access the 78game platform. They allow the platform to recognize your device, keep your session active, and personalize your experience.
You can manage your cookie preferences through the banner displayed on your first visit to the platform or through your browser settings. Disabling essential cookies may prevent you from logging in and using the 78game platform normally. Non-essential cookies can be disabled without affecting core functionality.
The LGPD grants you, as the data subject, the following rights regarding personal information processed by 78game. All of them can be exercised by contacting suporte@78game.best:
Request confirmation that your data is being processed and obtain a complete copy of all personal data 78game holds about you, in a readable format.
Request the correction of incomplete, inaccurate, or outdated information — such as your address, phone number, or any other registration details that have changed.
Request the deletion of personal data processed on the basis of consent. Data retained due to a legal obligation cannot be deleted, but you will be informed accordingly.
Request the portability of your data to another service or product provider, in a structured and interoperable format, subject to ANPD regulations.
Withdraw consent for processing based on that legal ground — such as receiving marketing emails — at any time, with no penalty.
Find out which public and private entities 78game has shared your personal data with and for what specific purpose.
To exercise any of these rights, send an email to suporte@78game.best with the subject line "LGPD Rights – [your CPF]", describing the right you wish to exercise. 78game responds to all requests within 15 calendar days, in accordance with the timeframe established by the LGPD. You also have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) if you believe your rights have not been adequately respected.
The 78game platform is intended exclusively for users aged 18 and over. 78game does not intentionally collect personal data from minors. Registration requires a CPF and date of birth, and identity verification is carried out to confirm legal age before full account access is granted.
If 78game determines that data from a minor was collected due to an error in the registration process, that data will be deleted immediately and the account will be closed, with any real BRL balance returned to the legal guardian. If you suspect that a minor has created an account on the platform, please contact suporte@78game.best immediately.
Some of 78game's technology partners — such as cloud hosting providers and security analytics tools — may store or process data on servers located outside Brazil. When this occurs, 78game contractually requires those partners to apply data protection measures equivalent to those required by the LGPD.
International data transfers carried out by 78game are based on one of the following safeguards: standard contractual clauses approved by the ANPD, recognized compliance certifications or seals, or the fact that the destination country provides an adequate level of data protection as assessed by the ANPD.
Regardless of where data is processed, all rights guaranteed to you under the LGPD apply in full. 78game is responsible for the processing carried out by its processors and international partners.
78game retains your personal data for as long as necessary for the purposes described in this Policy and to meet legal obligations. Retention periods vary depending on the type of data:
Once the applicable retention period has elapsed, data is deleted or irreversibly anonymized. Anonymization means the data can no longer be linked to you as an identifiable data subject.
78game may update this Privacy Policy periodically to reflect changes in legislation, platform practices, or the services offered. Significant changes — such as new processing purposes or new types of data collected — will be communicated by email to active users at least 15 days in advance.
The date of the last update is shown at the top of this page. Continued use of the platform after a new version of this Policy takes effect constitutes acceptance of the changes. If you do not agree with the updates, you may request account closure as described in the Terms and Conditions before the effective date.
For any questions, requests related to your rights, or complaints about how 78game handles your personal data, you can reach us through the following channels:
78game has appointed a Data Protection Officer (DPO) as required by the LGPD. The DPO serves as the official point of contact between 78game, data subjects, and the National Data Protection Authority (ANPD). To contact the DPO directly, email suporte@78game.best with the subject line "DPO – [your CPF]".
Formal complaints not resolved by support may be submitted with the subject line "Privacy Ombudsman". 78game is committed to responding to all formal complaints within 5 business days. If you are not satisfied with the response, you have the right to file a complaint directly with the ANPD.
Also read our Terms and Conditions and our Responsible Gaming to fully understand how 78game operates. Have questions? Visit our Frequently Asked Questions.
The most common questions from our users about how we handle personal data
Privacy and responsibility go hand in hand at 78game. We protect your data and provide tools to help you stay in control of your play.
Set daily, weekly, or monthly deposit limits in your account settings at any time, no need to contact support.
Request a temporary break or permanent account closure with no hassle, whenever and however you need it.
78game verifies the identity of all users. The platform is strictly for users aged 18 and over — no exceptions.
If you need help with problem gambling, call CVV (188) or visit your local CAPS — both are free of charge.